As I prepare to go out into the world to research what makes a massage fabulous - by having one daily at resorts around the world, I'm looking for what gives it that je ne sais quoi/WOW factor.
I was given a clue by a client Linley Rose, who's video I watched at www.pivotpartners.biz. She spoke of identifying the "What is the difference that makes the difference" and so I asked her what it was for her and she came back to me with...
"From the invitation to make a booking till leaving is different. I love the authentic invitations that are just the way you speak. They convey your vivacity, your empathy and care for your network. Other masseuses do an initial chat, but you always pitch it right. You are in tune with me, your client. The massage itself is silent and at the same time connected, focuses on me and picks up on how and who I am at that moment. I know we can't always cross manage our schedules but when we connect I know you care about my wellbeing. And I am responsible for my wellbeing but I know you are a cheerleader for my wellbeing''.
I was inspired by Linley to start collecting 'evidence of difference' for contributions that may well end up as inspirational passages in my upcoming book.
Gayel
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